Customer Service

Customer Experience Will Determine the Success of Your Company

It’s no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the importance of customer experience (CX), it often falls by the wayside as resources are channeled into product development. Yet as we wrestle with a global recession, how you interact with your customers is more vital …

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Customer service in Malaysia

Sources: TheStar PETALING JAYA: The issue of unsatisfactory customer service in the country has been one that been lamented on social media for quite some time. Frankly, we have been whining about it for decades before people even came up with social media. Today netizens make it clear that they are far from satisfied with …

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